FAQ'S

o Do you accept returns if a customer just doesn't like a product?
Unfortunately as most of the items in the Rufusdesign store are pre-order only and ordered for the customer before specifically for the customers size according to the size chart provided, most items are non returnable.
Items such as T-shirts and hats that are in stock and in Rufusdesigns’ hands are eligibly for return for a different size if available or refund.
o Do you accept returns if a product doesn't fit?
Items such as T-shirts and hats that are in stock and in Rufusdesigns’ hands are eligibly for return for a different size if available or refund. Most items are purchased through a pre-order and little extras are ordered, so some sizes will not be available to swap for a different size. Please make sure that you order the correct size according to the size charts provided.
o Do you accept returns if a product is defective?
All items are checked from the manufacturer for defects, and then through Rufusdesign before all items are shipped to the customer. Sometimes defects do get missed. If there are any manufacturer defects that are found, Rufusdesign will do everything in their power to exchange for a non defective item. All manufacturers that Rufusdesign uses has been incredibly helpful and will do anything to make the customer happy.
Color and design might vary from digital artwork shown on the site as well as Instagram. Rufusdesign works very diligently to match pantone colors to final product. Some results may vary and is normal for digital output printing. This potential variance does not qualify for a return or refund.
o Do you pay for return shipping or does the customer?
If the item is being returned for a manufacturer defect, Rufusdesign will will pay for return shipping. If item is to be returned for different size or refund, the customer will make all arrangements for return shipping to include shipping costs.
o Is there a time frame for accepting returns?
All items that are to be returned for the above reasons need to be shipped within 5 business days. Some extenuating circumstances do apply if it is for a manufacturers defect and the manufacturer needs the item before a new item is produced.
o What do you do if a product doesn't arrive at the destination?
All items shipped from Rufusdesign will be through USPS Priority Mail with tracking info and insurance for the amount of the item(s). Full refund will be available if item is lost in shipping only after refund payment is received through USPS. This could take up to 30 days for USPS to refund payment.
o Do you ship every day that you get an order - or maybe just once or twice per week?
All items are shipped within two business days after Rufusdesign receives them from the manufacturer(s).